Your certificate will be good, for face value, for five years. After one year the promotional value will expire and you will be responsible for any additional cost.
Running Late or Not Going to Make It:
If you are running late please try to contact us so that your stylist/therapist will know. If you cannot make it to your appointment please give at least 24 hours’ notice. If canceled within 24 hours a flat fee of $25 will be charged. If you no call/ no show to your appointment you will be charged 50% of your full value service.
Gift Certificates and Groupons will be redeemed for no call/no shows and cancellations within 24 hours of your appointment.
If you are sick or just getting over being sick please reschedule your appointment. If the stylist/massage therapist is not comfortable working with you they have the right to ask you to reschedule your appointment.
Gift Certificates And Pre-Paid Appointments Are Non Refundable
Any client under the age of 18 must be accompanied by either a parent or a legal guardian.
If you are receiving a massage or spa service please do not bring children under 18 to wait for you.
No refunds will be given on package deals:
Once the services
have begun or after 30 days after purchase.
We suggest arriving 10 minutes prior to your appointment to allow ample time to check in. Please check in with our staff upon arrival.
Forms of Payment:
We accept Debit Cards, Visa, Master Card, Discover, American Express, cash and local personal checks.
is up to the discretion of each client. The industry average is 15%-20% of the
service total prior to discounts or incentive offers. For your convenience you
can leave a gratuity on your credit card if so desired. Our Signature Team
greatly appreciates your generosity.
How early before my treatment should I arrive?
We suggest 15 minutes prior to your appointment. This allows you to unwind, change, fill out the client information form, and start your treatment relaxed and on time.
Are there Age Requirements?
facilities and appointments are recommended for individuals 18 years
and older. If younger than 18 a parent or legal guardian is required on
Gratuities (tips) are never a requirement. They are always graciously accepted but never expected from you. If you do wish to tip the customary percentage is 15%-20% of the original price of the service.
What do I need to bring?
If you are having a body treatment, disposable bra and panties can be provided. If having an hair appointment and have a specific look please try to provide a picture of what you are looking to accomplish. Otherwise bring just yourself!